PRIVACY COMMITMENT

Tyresonline.ae is serious about protecting the customers' personal information. There is always the option to browse the website without providing any personal information. At the time of placing an order, Tyresonline.ae may have to gather certain information, such as client's name, home address, vehicle make/model/year, phone number and email address. We will never sell, rent, trade or give away individual, personally identifiable information entered on this website to any third party. We collect such information to help us processing the orders, personalize the website according to customer's preferences, or to send the latest product and invoices. If ever client is not willing to receive further material from Tyresonline.ae, there is the possibility of simply unsubscribe from the received email. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. 

 

Online Orders

When making purchases using credit card on Tyresonline.ae, client is redirected to reputable and credible third-party financial institutions to process the credit card transactions. Tyresonline.ae does not store any of the credit card details. Tyresonline.ae may also share customers' personal and transaction information with reputable third-party fraud detection firms for fraud identification and protection purposes. All such firms have agreed that they will not use this personal information for any other purpose. Whenever customer transmits credit card information and other personal information through Tyresonline.ae's website, the numbers and letters are scrambled using highly advanced encryption technology, making it impossibly difficult for the information to be stolen or intercepted. Additionally, to protect the clients' security, Tyresonline.ae does not allow customers to store the credit card number from session to session. Tyresonline.ae has chosen the very best SSL and/or payment processing solution to help protecting credit card and other confidential information and ensures that all online transactions are protected. 

 

Cookies

Tyresonline.ae, like most websites, uses a feature of the browser to set a "cookie" on the clients' computer. Tyresonline.ae cannot tell the clients' name or any personal information based solely on the cookie. Unless clients specifically inform Tyresonline.ae about their name and other identifying information, Tyresonline.ae will never know who the client is. All the cookies have the information that Tyresonline.ae need when customer is navigating on the website, so that it is possible to track the transaction. A cookie also helps Tyresonline.ae to note particular traffic patterns on the website, so that Tyresonline.ae can improve the user experience. Every browser allows the client to reject cookies or to choose which cookies to accept. Rejecting cookies, however, may sometimes interfere with the ability to use all the features and benefits of the website. 

 

Third Parties

Tyresonline.ae sometimes provides non-personal, aggregate information about their users to third parties, such as manufacturers and business partners. For example, Tyresonline.ae may inform a tyre manufacturer about what other products their users (want to) buy. This information will not identify any user personally. In addition, Tyresonline.ae, on occasion, uses third-party advertising technology to serve ads when visiting websites where which Tyresonline.ae advertises. As part of this relationship, Tyresonline.ae does not share any personally identifiable information about you to any third party. These technology uses information about the visits to this website and the websites where which Tyresonline.ae advertises (not including clients' name, address, or other personally identifiable information), to serve the ads to you. In the course of serving advertisements, a unique third-party cookie may be placed or recognized on the browser. In addition, Tyresonline.ae may use web beacons to help manage the online advertising. These web beacons enable the ad server to recognize a browser's cookie when a browser visits this site and to learn which banner ads bring users to the website. The third-party supplier has confirmed that the information collected and shared through this technology is not personally identifiable.

Tyresonline.ae also uses multiple third-party analytics technology, to improve the usefulness of the site. That analytics technology measures and analyzes non-identifying, aggregate usage and volume statistical information from site visitors in order to administer the site. Tyresonline.ae also uses that information to improve the quality of the service and the website's performance, by providing more relevant content to the client during their visits. Information gathered with this analytics technology may include, but is not limited to, the following: the activity of the website visitor's browser when the visitor is viewing the website; the website path of visitors; general information regarding the visitor's internet service provider and host; and the time visitors spend on the site. Please note that this is not personal information, only general summaries of our visitors' usage of the site. When interacting with the website, Tyresonline.ae strives to make that experience easy, meaningful, and relevant. 

 

Outside Links

Tyresonline.ae may offer links to other sites. Any time client clicks on a link and is transported to another website, client should be aware that the other site may have a different privacy policy than Tyresonline.ae. Tyresonline.ae cannot control the policies of other websites. 

 

Use of Social Media Plugins

The website may use Social media "plugins" provided by most popular and credible social media networks, Including Facebook, Twitter, Instagram, Google+ etc. These plugins are identifiable by their respective logos on the website. When client visits a website that contains a social plugin, their browser establishes a direct connection to Facebook and/or Twitter servers. Facebook and Twitter directly transfer the plugin content to the browser which embeds the latter into the website, enabling Facebook and Twitter to receive information. For this purpose, the internet address of the visited site (clients' IP address included) is transferred to a USA-based Facebook and/or Twitter server where the data are stored. This occurs even if client does not have a Facebook or Twitter account or is not logged into Facebook/Twitter at the time. If the customer is logged into Facebook, their visit can be assigned to their Facebook account. When interacting with the plugins, for example by clicking "Like", or entering a comment, the corresponding information is transmitted from their browser directly to Facebook and stored by it. The information can also be published on Facebook, and shown to the client's Facebook friends. For information on the purpose and scope of data collection by these social media suppliers and how it is processed, please review their privacy policies given at their own websites. 

 

Chat

In addition to email and phone, Tyresonline.ae also uses a chat feature to assist clients with any general enquiries they may have. If Tyresonline.ae's chat feature is offline, customer can fill in their name and email address so that, later on, Tyresonline.ae may reply to the request. 

 

Warranty Information

All tyres of all brands sold at Tyresonline.ae are brand new and covered by one-year manufacturer's warranty from the date of purchase on the invoice. Besides Manufacturer's warranty there is no other warranty for the tyres bought online.

If you need more information kindly visit the manufacturers regional website that covers the Middle East markets. Please bare that each manufacturer has their own unique process for warranty claims. If you still have doubts do not hesitate to call us and we will happily assist you. 
 

Returns / Refunds

A costumer shall be entitled to cancel the order, return the merchandise and receive a full refund, as long as the goods have not been mounted on a rim, fitted on the vehicle and not been driven or, on the other hand, if the condition in which they were received by the fitting center or customer is not trustable. If a costumer places an order online for the goods and if the goods do not match the requirements, in this case the exchange policy, where the consumer will bear the additional cost of the goods, applies. In case that the client wants to cancel the order and the goods have not yet left the warehouse, there will be no applicable charges.

Please have in mind that tyres purchased under a special time and/or limited offers cannot be returned.

Refunds will be done only through the original mode of payment, and it normally takes 10 working days.

Please be careful when placing an order online - if you need any further assistance do not hesitate call us.